At Packers And Movers India (www.packers-and-movers.in), we strive to provide excellent packing and moving services to our customers. However, if you are not satisfied with our services or experience any issues, we have a refund policy in place to address such situations. Please read this Refund Policy carefully before using our services.
- Eligibility for Refund
(a) Damage or Loss: In the event of damage to or loss of your belongings during the packing or moving process, we may be eligible for a refund. You must notify us immediately and provide sufficient evidence, such as photographs or inventory lists, to support your claim.
(b) Service Failure: If we fail to deliver the agreed-upon services due to our negligence or any other fault on our part, you may be eligible for a refund. You must provide us with detailed information about the service failure and allow us a reasonable opportunity to rectify the situation.
- Refund Process
(a) Assessment: Upon receiving your refund request, we will assess the situation and the supporting evidence provided. We may conduct an investigation or request additional information if necessary.
(b) Resolution: Based on the assessment, we will determine whether a refund is appropriate. If eligible, we will initiate the refund process within a reasonable time frame.
(c) Refund Method: Refunds will be processed through the original payment method used for the service. If the payment was made by credit card, the refund will be credited to the same credit card.
- Non-Refundable Items
(a) Packing Materials: The cost of packing materials used during the service, such as boxes, tapes, or bubble wraps, is non-refundable.
(b) Delayed Services: Refunds will not be provided for delays caused by factors beyond our control, including traffic, weather conditions, or other unforeseen circumstances.
(a) Maximum Liability: Our maximum liability for any refund shall not exceed the total amount paid by you for the specific service.
(b) No Consequential Damages: We shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with a refund.
- Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. By continuing to use our services after the posting of any changes, you accept the modified policy.
If you have any questions, concerns, or requests regarding our Refund Policy, please contact us at [contact information]. We will be happy to assist you and address any issues you may have.